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Secondhand Galaxy S4 won't connect to Win 10

(Topic created on: 24-11-2019 03:54 PM)
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justmegt
First Poster

‎23-11-2019 10:08 PM - last edited ‎23-11-2019 10:13 PM

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I have tried 6 different USB cables. 4 are supposed to be sync cables, 2 are MHL cables which charge only. The sync cables make the computer connection sound but don't show up on the computer. I have tried Smart Switch and Kies but phone still won't connect.  They all charge the phone OK. I used to have an S3 that connected to Win 7 OK.

 

I looked into buying a genuine data cable but see a lot of claims which aren't backed up by feedback. Does anyone know where I can get a genuine cable from?

 

I looked at Device Manager and saw an unknown device with a yellow triangle and black exclamation mark. I have tried uninstalling and reinstalling.

 

I have spent many hours on this, just to download 4 pictures. Can someone please suggest what to try next?

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4 REPLIES 4
Cassidy007
Samsung Members Star ★★★

‎24-11-2019 02:57 AM

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Hi @justmegt ...why don't you try to use Direct WiFi to transfer your files ?

 

Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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justmegt
First Poster

‎24-11-2019 03:54 PM

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In response to Cassidy007

Tried WiFi. Only Router appears.

Tried WiFi Direct. Nothing Appears

 

After many hours, tried:

Win 10

Start

Settings

Devices

 

I saw 'Unknown USB Device (Device Descriptor Request Failed)'

Driver Error (in grey)

 

I clicked 'Remove Device' and clicked 'Yes' to the message 'Are you sure that you want to remove this device'

 

Re-inserted USB cable and suddenly my phone appeared on computer. I downloaded my pictures and tried it again.

 

Every time, since then. I get the error 'Unknown USB Device (Device Descriptor Request Failed)' and my phone won't connect.

 

:thinking-face:

 

 

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Burgsbee
First Poster

‎18-06-2020 03:38 PM

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In response to justmegt

Did you ever get this resolved? I'm having the exact same issue and tried all the things you did.

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rossy007
First Poster

‎30-09-2021 12:36 AM

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In response to Burgsbee

Have just started the same issue on my A71

(Device Descriptor Request Failed)

Tried the same options as above...

An array of cables, same issue

6 x different USB ports, same issue

Try connecting to 1 x desk top & 2 x laptops, same issue 

Device manager, remove device, re boot PC, same issue

Device manager, update driver, re boot PC, same issue

MUST BE THE PHONE... never dropped, all other functions - perfect.

Is it a software or hardware issue ?

Does it need upgrades / patches or...

Is it the jack plug ?

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