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Saved contacts names not appearing when they call

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New Member

Hi, 

 

My saved contacts names are not appearing when they call me. They do appear in the Recents tab upon completion of the call and they are saved in the contacts. I can only see the number calling me. Any help would be most appreciated. Thank you.

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CarlH Moderator
Moderator

Hi @MoMo247m? Which phone do you have? Are your contacts saved to the SIM card, internal memory or stored on your Google account?

New Member

Hi Carl H, 

 

Thank you for your response.It's my grandmothers phone, a Samsung J4+. I exported her contacts today phone to sim. This issue only began after a recent software update. We have factory reset the phone and reentered her contacts and the issue remains.  On the US Samsung community account, they advised to disable Call Protection and this seemed to resolve the issue. Unfortunately, I can not see anywhere such a function/app appears within the UK market.  

 

Thank you

 

CarlH Moderator
Moderator

Which Android version are you currently running on the phone? 

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