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Samsung video player

First Poster

Video player shows up as installed, unfortunately I cant find the icon in order to use it. It was there when I had my S8+. My other S9+ has the icon and it works. Both were bought at the same time. Any help would be appreciated it.

7 REPLIES 7
Superuser I
Superuser I

When I search my phone it tells me where the app icon is. 

 

Can you try that. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Yeah mine doesnt show up

AndrewL Moderator
Moderator
Hi @Blu214

If you go to Settings > Apps, is the Video Player app present in the list?
First Poster

Yes it does appear there. Just need to figure out how to add to home screen. Seems weird that the icon itself is nowhere to be found. 

AndrewL Moderator
Moderator
@Blu214 If you attempt to open a video file, what app does it default to? As a troubleshooting step try going to Settings > Apps > Video > Uninstall, then go to the Galaxy Apps store, search 'Video' and reinstall the app from there.
New Member

Download (samsung video library) from GALAXY APPS and the video player icon will start to show in your APPS.

New Member

This works fine, many thanks  

 

How do you load MKV files into the phone please?

The USB stick does not appear when plugged into the port via the Samsung convertor.

The stick is formatted in FAT and is readable elswhere OK

 

Ta

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