25-10-2019 05:32 PM
My samsung 950u1 phone camera and flashlight won't work after updating android 8 to adroid 9.
I tried clear data and cache camera.
Factory reset.
25-10-2019 06:21 PM
Hey @Ahmetor ,
that is odd. However, if the issue remains after a Factory Reset the best thing to do is having the phone inspected by one of our engineers. You can find your nearest one by following this link: https://www.samsung.com/uk/support/service-centre/
25-10-2019 08:03 PM
Thank you but I live in Turkey now. In Turkey, Samsung services don't help me they says, My phone is not same in Turkey samsung s8 but. What can I do?
25-10-2019 08:06 PM - last edited 25-10-2019 08:07 PM
@TessM can you help me ?
25-10-2019 08:06 PM
Thanks for your soon reply. If you purchased the phone in the EU this will be covered in any of the country members of this as the warranty is region-based. Are you travelling to any country in the EU soon or do you have any relatives or friends there to sent this to them?
25-10-2019 08:09 PM - last edited 25-10-2019 08:09 PM
No, I can not send to anyone.
25-10-2019 08:20 PM
In this case, I would suggest contacting our colleagues in the country where you purchased the phone to provide you with the next steps. Take a look at this link to find all their contact details: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
Have a nice evening.