Support

Open search

Samsung s8 camera problem

Highlighted
First Poster

My samsung 950u1 phone camera and flashlight won't work after updating android 8 to adroid 9. 

 

I tried clear data and cache camera.
Factory reset.

6 REPLIES 6
TessM Moderator
Moderator

Hey @Ahmetor ,

 

that is odd. However, if the issue remains after a Factory Reset the best thing to do is having the phone inspected by one of our engineers. You can find your nearest one by following this link: https://www.samsung.com/uk/support/service-centre/

First Poster

Thank you but I live in Turkey now. In Turkey, Samsung services don't help me they says, My phone is not same in Turkey samsung s8 but. What can I do?

First Poster

@TessM  can you help me ?

TessM Moderator
Moderator

Thanks for your soon reply. If you purchased the phone in the EU this will be covered in any of the country members of this as the warranty is region-based. Are you travelling to any country in the EU soon or do you have any relatives or friends there to sent this to them? 

First Poster

No, I can not send to anyone.

TessM Moderator
Moderator

In this case, I would suggest contacting our colleagues in the country where you purchased the phone to provide you with the next steps. Take a look at this link to find all their contact details: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

 

Have a nice evening.

Top Liked Authors