Samsung excels at product design and manufacture but is wholly let down by customer service sadly. A massive company like Samsung should invest heavily in getting this corrected. They will charge a premium for many of their products and for that you expect to be looked after if things go wrong.
There are probably very few Apple fans in this community (don't include me either!) but Samsung's biggest competitor get's one thing right (I am often told) and that's good after sales customer service.
If you'd like one of us moderators to have a look into this for you, can you send one of us a PM with your customer reference number, email address and contact phone number?
I'm here until 17:30 today (and will be back tomorrow evening). JessL will be covering tonight until 21:00.
Say "Hello!" to the Community in The Introduce Yourself Thread.
Go to the press with this! I'm sure Samsung will sit up and take notice when all of these complaints -and others from elsewhere, if the press look hard enough I'm sure they'll find more! - on the TV, Radio and newspapers!
This community thing is a joke. Thinks its a way for samsung to get people to complain in an area in which they can control and tell us lies and and company line with out the press and others finding out there issues. Right to cnet or tech radar as well as taking up with any trading standard officials u can.