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Samsung S8 keypad/dialpad not working

I solved this problem by turning off wifi while making the call so it seems that it is a problem with wifi calls
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This worked for me on Samsung S9. Thanks so much
#Chrismah. So why don't iphones have this problem?
I have the same issues, there are many posts like this, why is there no one from Samsung responding?

I have noticed that the numerical keypad is white when starting but during a call is black (with no tones) and not always responsive especially when trying to complete a short survey after a call.

Most of the time I use loudspeaker which some people have said can be an issue, I'll check for this next time.
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No. It isn't related to wifi calling. I had the problem on and off for a year and I don't use wifi calling. but I got the Galaxy S10+ in March and haven't had the problem since

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