I am with EE so i can't comment on the warranty supplied by Vodafone, but you should still have the Samsung warranty on the phone, depending on when you purchased it. I think mine in the booklet i received on purchase said it lasted two years.
Being honest, my phone didn't have any scratches on it but i don't think you will have a problem if you visit a Samsung shop because the scratch isn't the issue it is the software problem (or possible hardware problem) which is not your fault at all, it is an issue with the phone.
You can only go and speak to the people at a Samsung store and they should be able to sort the phone out for you because of the nature of the fault.
My s7 edge is in a constant loop from a system update. Reaches 31% then reboots back to the intall update. Hate having to download stuff like odin because there is not enough step by step info. e.g to where the file is for the AL box. Nothing comes up. Cannot access any sub menu when holding all the buttons except for 'downloading' ....and my phone doesnt show up my pc in kies or smart switch or odin. Think the bin is the best option
I have the Same Issue. My S7 Edge is stuck in the UPDATING MODE, goes up to 31% and then it restarts only to do the same at 31% !
I can't turn it off, can't go into recovery mode or anything, only into download mode. I downloaded ODIN but i don't know from where to download my firmware. I bought the phone from AUSTRIA and it isn't from any service provider. What can i do ?
After trying everythung I could find online and then talking to a Samsung helpline (who knew less than i did as i tried more than they offered) I used my bank insurance, paid £100 excess and got a new one in 2 days. My problem one was a brick and irreparable so best of luck buddy
My wife had an issue with the volume buttons and the screen. The screen became kind of separated into several distinct bars or sections horizontally. They would be stretched vertically if she used the volume buttons. Optus would not fix it straight up because it had a small crack in the bottom right corner of the screen. They told her that she had to get the screen replaced first, to bring it back to warranty spec. For which they charged her a couple of hundred bucks. Then they fixed the issue.
I faced the same issue. Many forums just say to restart the phone but the phone was stuck. I tried everything until i read it somewhere. you need to press the volume down and power button together until the screen disappears. the u have to scroll to reboot and press the power button to select. that just did the trick for me!!!