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Samsung Galaxy S6 Edge Screen EXPLOADING IN POCKET Had to pull glass out of leg

First Poster

Hi,  Im not pleased with this at all.  I was at work when i felt like i was stung by a wasp.  Turns out that my phone had overheated in the middle of winter and had exploaded in my pocket.  So over the past two weeks i have been doing some reasearch into phones exploading and i have found hundreds of people that have had similar problems.  Samsung know about the flaw and have done nothing about it.  They have just covered it up.  I want to know what anyones experiance is with them.  I will be contacting customer services and taking this further as i have had to pull glass out of my leg.

4 REPLIES 4
AntS Moderator
Moderator

Hi SamBent.

 

Have you contacted one of our Support teams? If not, can you send one of us moderators a PM with your full contact details and details of your S6 edge (serial number and IMEI number if possible)? We'd like to arrange a call to you from our specialist team.

 

I'll be here until 17:30 today; and JessL and KellyM will be here tomorrow. 

 


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First Poster

Hi AntS.  I havnt been able to get a chance to ring the support team but i am planning on doing it today.

  

Thanks for the quick reply

 

Sam Bent

AntS Moderator
Moderator

Thanks. I've edited your post as it contained your personal info. I'll arrange that call from our specialist team for you, and send you a PM with the reference number.


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AntS Moderator
Moderator

Actually, @SamBent can you PM me with your address information too? 


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