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SAMSUNG GALAXY S6 WILL NOT TURN ON

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First Poster

Evening all, 

 

I am really hoping that someone out there can help me. 

 

I am so worried that my phone is lost in darkness forever and along with it all of my priceless pictures

 

Last night before bed my mobile turned off as the battery died. I plugged it in and when I woke the charger had fallen out. So I charged it again however the phone just will not turn on. I have tried every charger I have, then I went a purchased a Samsung wireless charger.... but NOTHING. 

 

I am so upset because I have not dropped in, knocked it, cracked it or spilled anything on it. It is in perfect condition but no matter what I do it will not turn on. It does not even acknowledge the charger if inserted. 

 

Please help

 

Thanks in advance 

10 REPLIES 10
Superuser I
Superuser I

Hi @L0TTI387

 

Which phone model do you own ?

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi there, 

 

It is the Samsung Galaxy S6

Superuser I
Superuser I

Hi @L0TTI387

 

Ok.

 

Please try the guide in > http://www.samsung.com/us/support/answer/ANS00042005/

 

If this does not help then you may need to visit your most local Samsung Experience Store or Samsung Service Location. 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Superuser I
Superuser I

In this guide is a hard reset but beware this would probably delete your saved information etc. 

 

https://www.technipages.com/galaxy-s6-how-to-soft-hard-reset

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster
Thank you for the link, however I have tried every combination of buttons, but nothing. It is still under warranty, but I am worried if sent off for repair they will wipe all data.
Superuser I
Superuser I

Have you tried the hard reset option in my 2nd link ?

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster
Does not matter what I press nothing comes up, it is a black screen at all times. No light no logo no nothing.
Superuser I
Superuser I

Ok.

 

Typically part of the troubleshooting is to flash the phone which wipes it. 

 

Have you bbdn backing up to your samsung account or some other vault. 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

The problem of not being able to boot up often occurs on Samsung S6, so that Google has a lot of articles on fixing this problem. As long as you search, you will see how to fix the Samsung S6 won't turn on.

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