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S8 stuck on android 7

First Poster

I have a Samsung s8 SM-G950F. it won't update to android 8, it's stuck on 7. It says no updates available.

baseband version g950fxxu1aqj5

I also tried updating with Smart Switch, but that also said my device is up to date. any ideas?

3 REPLIES 3
AndrewL Moderator
Moderator
@OliverHughes: Where did you purchase the phone from? If you go to Settings > About Phone > Status > Device Status, does it say 'Official'?
First Poster
Yes it does say official there. I got the phone from 4gadgets.co.uk. thanks for your help.
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AndrewL Moderator
Moderator
If it was purchased online then it is possible that the phone was intended for use in another country, and as a result it is not compatible with updates in the UK. I recommend contacting Samsung Support directly via the link below, as they can take some of the phone's details and verify the country of origin.

https://www.samsung.com/uk/info/contactus/

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