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S8 service provider update has stopped

First Poster

I received this pop up error when I connect to Internet.

Explorer

Hi yes I get the same when I connect told switch to Wi-Fi 

Can Samsung please comment? 

Pathfinder

Hi, @Simbcfc1

 

We have escalted this for you and it is currently being looked into. 

 

We will let you know as soon as we have some more information. 

AntS Moderator
Moderator

Hi all,

 

Just to go over some stuff for the tech folks at our end:

 

How frequently are you getting this error message?

 

Are both your software and all of your apps up to date?

 

And does the message still appear after a day's normal use after clearing both the cache and data from the Service Provider app? Settings > Apps > Show System Apps > Service Provider Update > Storage > Clear Cache, and Clear Data.


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Superuser I
Superuser I

Would also help if you could tell us what you was doing when it happens (cut down on options) 

Explorer

All software and apps are up to date 

Happens about 5 times a day 

I have cleared cache and data from the app as you advised but still happens 

It is guaranteed to happen when switching from 4g to Wi-Fi every time

 

Happens randomly when doing any function on phone including browsing and sat nav Google maps 

First Poster

Me too... just exactly like this.

Superuser I
Superuser I

Okay a couple of things to try here, but 1st have you got download booster activated?  (Settings>ConnectionsMore connection srrings).

 

Also do you have developer options open?

 

or you could Force quit DQA app (go to Settings > Apps and tap the overflow menu (three dots at the top right), tap ‘Show system apps’ and locate DQA. Tap it and ‘Force stop’)

Explorer
Download booster is off
Development options is on but no further options activated within
Thanks
Highlighted
Superuser I
Superuser I

Okay Force quit DQA app (go to Settings > Apps and tap the overflow menu (three dots at the top right), tap ‘Show system apps’ and locate DQA. Tap it and ‘Force stop’) if this works for you then it is that you have some how missed a samsung update to sort this issue it was issued a few weeks ago.

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