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S8 problem hearing people when they ring


I've been having problems hearing people when they ring me , I have the volume to the highest level but still not helping. 

The phone is all up to date with software 

So don't understand why this is happening 

Any help would be great 

Superuser I
Superuser I

Any screen protector or case on the phone ?


Look to see if any debris is in the speaker ports. Use a torch but do not go poking around in there or use a prodding tool. 


Has the phone got wet recently ?


Does this issue happen no matter where you are ? I’m thinking Network Connection / Mast Issues / Mast Congestion could play a part !


A Samsung Service Location can run a diagnostic on it.


Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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