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S8 plus screen keeps going dark

First Poster

Hi has anyone been having a problem where your s8 plus screen display keeps turning dark? I keep having to go into the setting and turning the adaptive display setting off then on. I have a feeling this happened after the last update? 

 

Any help much appreciated 

 

Thanks 

8 REPLIES 8
Superuser I
Superuser I

Hi,

 

Do you have a screen protector or case fitted that could be interering with the sensors ?

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi,

 

Yep I have a case. The screen is open but the back and sides and encased. Is this a problem? Seems odd that a case (considered a must for expensive phones would cause this?)

 

Thanks for the response....

Superuser I
Superuser I

Hi

 

Its not always a case or screen protector but checking them is a good start. 

 

This wont probably be the issue but whats your screen timeout set at  ?

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Ok, where would I check that in settings?

 

Thanks

Superuser I
Superuser I

Settings - Display - Screen Timeout. 

 

Mines set to 2 minutes. 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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New Member

I'm having the same issue after the update. Seems like the sensor which senses when you're on a call ( as your ear covers it, causes the screen to go dark). For me, the way I get around the issue is, just turning up the brightness. Hopefully they fix this bug soon.

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First Poster

Heyyy 

Was it fixed on the last update ????

Im afraid to update mine cz of the warning that said "u cant downgrade after this update"

wont downgrading it to the first the old version solve the problem?? 

Its making me go crazy !!

 

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