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S8 G950U (US spec) software updates in UK

(Topic created on: 06-08-2019 11:24 AM)
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Dandandandandan
First Poster

‎06-08-2019 11:24 AM

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Hi

 

I have a G950U and have been using since buying it (second hand) in March without problem. However I have been waiting for the Android 9 update which has never arrived, and have now noticed that all software and security has not been udated since July 2018.

 

When I try to update the software it says I have the latest version, so is obviously not registering for the updates. Any idea how I can fix this please?

 

Thanks
Dan

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2 REPLIES 2
pRo_lama
Voyager

‎07-08-2019 09:11 AM

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What is your current firmware version?

 

Did you try factory reset?

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Dandandandandan
First Poster

‎19-08-2019 05:27 PM

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In response to pRo_lama

Hi

 

I'm running Samsung Experience level 9.0 and Android v8.0.0. Android security patch level is July 1, 2018.

I reset the phone a while back and it didnt help.

 

Thanks in advance

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