Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S7 has lost WIfi Calling Option

(Topic created on: 09-01-2019 08:21 PM)
9400 Views
oliveoylgb
Journeyman
Options

Hello all I have a quick question, my handset recently updated to Nougat and unfortunately I've since lost the Wifi Calling Option.  I've done a full factory reset, tried other avenues, spoke to my network provide (they said it was a Samsung issue), spoke to Samsung (they said it was my network providers issues), spoke to my network provide again (they then called Samsung on my behalf).   ........ turns out that my IMEI is in a batch that have this issue and will be sent a patch at some point.  Now the problem I have is that where I work there is no mobile network so I was reliant on Wifi Calling to be able to use my handset, all I have now is a chuffin expensive paper weight on my desk.

 

As several weeks have now passed since this revalation from Samsung I tried "chatting" online to them the other day to find out when this patch would be issue - all I got was "ensure your automatic updates are on - it's probably your network provider holding it up".  DOES ANYONE know when this patch will be issued?

 

Thanks all in advance for your assistance :smiling-face:


OliveOyl :smiling-face:
23 REPLIES 23
Verdasco
First Poster
Options

hello mate did you find a way to type ##BRAND#?

0 Likes
Dan_T
Apprentice
Options

I typed it into the phone dialing keypad in my case and it worked. Regards

0 Likes
Mazancot
Student
Options

Hi , on by keypad i cannot type letters , how can i type ##BRAND# ?

0 Likes
Dan_T
Apprentice
Options

on the keypad it would be ##27263# just like on a telephone to spell ##BRAND#

0 Likes
Mazancot
Student
Options

im getting "invalid MMI code" 

Seanous
Apprentice
Options

I am having the same problem "connection problem or invalid MMI code".

0 Likes
Seanous
Apprentice
Options

My Conversation with Samsung support....

 

[2019-01-30 12:22:41] SYSTEM : A member of our web team will be available soon.
[2019-01-30 12:22:45] SYSTEM : Welcome to Samsung Australia Live Chat.
[2019-01-30 12:22:52] Agent(John) : Hi!
[2019-01-30 12:22:59] Agent(John) : This is John from Samsung Care.
[2019-01-30 12:23:06] Customer(Price Sean) : Hi John
[2019-01-30 12:23:28] Agent(John) : When you swipe your finger from the top of the screen going to the bottom can you see wifi calling?
[2019-01-30 12:23:55] Customer(Price Sean) : no...
[2019-01-30 12:24:27] Agent(John) : Can you please tell me what is your service provider?
[2019-01-30 12:24:36] Customer(Price Sean) : Vodafone
[2019-01-30 12:24:53] Agent(John) : And you are on a post paid plan right?
[2019-01-30 12:25:03] Customer(Price Sean) : yes
[2019-01-30 12:25:09] Agent(John) : Alright.
[2019-01-30 12:25:23] Agent(John) : Can you please go to settings.
[2019-01-30 12:25:43] Customer(Price Sean) : Yes
[2019-01-30 12:26:10] Agent(John) : Then go to connections
[2019-01-30 12:26:18] Customer(Price Sean) : yes
[2019-01-30 12:26:48] Agent(John) : Can you see wifi calling?
[2019-01-30 12:26:56] Customer(Price Sean) : no
[2019-01-30 12:27:22] Agent(John) : Can you please tell me where did you bought your phone?
[2019-01-30 12:28:06] Customer(Price Sean) : Ill find out now
[2019-01-30 12:28:14] Agent(John) : Okay.
[2019-01-30 12:30:27] Customer(Price Sean) : becextech.com.au
[2019-01-30 12:30:56] Agent(John) : Oh. Alright.
[2019-01-30 12:31:15] Agent(John) : For this one you will need to contact vodaphone.
[2019-01-30 12:32:23] Customer(Price Sean) : been there done that.... they said contact samsung as this phone was not purchased through vodafone and is not service locked.
[2019-01-30 12:33:03] Customer(Price Sean) : FYI i have done a factory reset.
[2019-01-30 12:33:20] Agent(John) : For the wifi calling to work your phone sim card and service provider should only come from one service provider.
[2019-01-30 12:34:02] Agent(John) : And your device is capable of wifi calling but we are not the one who activate wifi calling it is the service providers.
[2019-01-30 12:34:37] Agent(John) : That's why I suggest that you contact them.
[2019-01-30 12:35:33] Customer(Price Sean) : give me a minute, im going to try a telstra sim right now and see if it shows up.
[2019-01-30 12:36:34] Agent(John) : As what I said the phone the sim card the service provider should be under one service provider for it to work,.
[2019-01-30 12:39:31] Agent(John) : Are you still there? I may have missed your response.
[2019-01-30 12:40:15] Customer(Price Sean) : I have just tried it with a telstra sim
[2019-01-30 12:40:24] Customer(Price Sean) : still no option for wifi calling
[2019-01-30 12:40:35] Customer(Price Sean) : the phone i took it out of did
[2019-01-30 12:41:41] Agent(John) : As what I mentioned above it the requirements for wifi calling is the sim card the line the phone should come under one service provider.
[2019-01-30 12:41:51] Agent(John) : The device itself is ready for wifi calling.
[2019-01-30 12:42:47] Customer(Price Sean) : I dont understand sorry. The phone is not service locked to any network.
[2019-01-30 12:43:07] Customer(Price Sean) : The option was there... but with the latest updates its gone
[2019-01-30 12:44:02] Agent(John) : Yes. If phone is actually bought outright wifi calling may not be available
[2019-01-30 12:44:23] Customer(Price Sean) : but it was there when i bought it...
[2019-01-30 12:44:43] Customer(Price Sean) : and worked
[2019-01-30 12:45:00] Agent(John) : .I totally understand but as what I said your phone is capable of wifi calling. So the service provider needs to activate it.
[2019-01-30 12:46:00] Customer(Price Sean) : Both my vodaphone sim card and the telstra sim i just put in my phone both work on other phones with wifi calling.
[2019-01-30 12:46:16] Customer(Price Sean) : so it is "activated"
[2019-01-30 12:48:24] Agent(John) : If it is then why is it not appearing on your other device? It should show on your device.
[2019-01-30 12:50:21] Customer(Price Sean) : It is working on other devices...
[2019-01-30 12:50:56] Customer(Price Sean) : so my sim works in other phones fine with wfif calling but not my samsung galaxy s7
[2019-01-30 12:53:18] Agent(John) : Sean I already provided the way to enable it but it seems it is not showing on your device.
[2019-01-30 12:53:58] Agent(John) : If you want I can schedule a call back from our Advance tech team so they can assist you further.
[2019-01-30 12:55:10] Customer(Price Sean) : that would be great thankyou

Frankdin
First Poster
Options

Type it in google, then copy and paste it into your dial pad.

0 Likes
Will_Setzer
First Poster
Options
I have T-mobile and I was having a similar problem. Try this General Management>Reset>Reset Network Settings. Then shut off you phone for 30 seconds and power back on.

Its strange because wifi calling will still not be in the menu, however a prompt for wifi calling will come up allowing you to enable the settings.
0 Likes
Kimberlyp
Apprentice
Options

Same problem.  When I tried ##BRAND# I get "Service Code Not Supported"

0 Likes