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S7 edge gallery wont sync the cloud

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No matter what I do I can not see my cloud photos and videos in my gallery. This means I can't download them to my phone in order to be able to get them on to my Mac. I can see all pics and vids on the cloud...I have cleared caches and data storage..I have used 4 different third party apps to try recovering pics...I have logged out and back into cloud account and Samsung Cloud. I have relentlessly searched the internet for an answer. I have  re booted the phone.... I have used to sync now button both via settings and via gallery... I can't uninstall gallery and reinstall... someone please out... thanks

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Can anyone help answer this? Thanks. 

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