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S7 Edge - garbled/alien voice - Nougat

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Apprentice

I'll keep my story short as you can read the rest here: http://forum.vodafone.co.uk/t5/Android/S7-Edge-garbled-alien-voice-Nougat/td-p/2556773

 

Also posted here by another user: https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/S7-call-screeching-sound/td-p/1733...

 

Phone: S7 Edge

Network: Vodafone

Bought: 28th Feb 2017

Bought from: Carphone Warehouse

 

Problem: Alien-like noise when making or receiving calls. Can happen after 30 seconds or 30 minutes. Happens most calls

When did it start happening: After phone updated to Nougat

Areas affected: NG5 postcode, probably most of NG

 

Other details: Went back to CPW this week. Woman who works in shop experiencing the same problem after upgrading to Nougat. Chap in shop reckons he's had 50+ returned over the past 3-4 weeks with the same problem. Few phones sent off for repair - all come back as non-faulty. Vodafone checked for problems in area. None found.

 

Will also raise this as a separate case to get it recognised more and flagged as a separate issue.

1 REPLY 1
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Superuser I
Superuser I

Hi @slaphead,

 

1st off NEVER send phones of to vodaphone repair monkeys try to send it away to Samsung, it you have a local center do it from there. But before you do that, have you done a full factory reset yet? not a soft reset or have you done a cache partition clear? 

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