27-10-2019 12:07 PM
Hi folks,
my phone appears to have a problem with connecting to 4G automatically. If I go to settings, connections and then networks, it is set for LTE to connect whenever it can. However when the phone goes into standby, switches off or the cover is closed, it then will not connect to 4G unless I go back to the various options and select the 3 G option before then selecting LTE again. Anyone else come across this issue?
Also a vertical line (mainly purple , sometimes orange) has appeared on my screen. The phone has never been dropped, exposed to water and has always been in a protective case.
Anyone any ideas?
Dave.
Solved! Go to Solution.
28-10-2019 05:45 AM
The issue with connection could be your network sim card @Murffy
Perhaps test this by as a process of elimination try it in another phone to see if it works on 4G.
If it does then a Samsung Experience Store or Samsung Service Centre can run a diagnostic on the phone.
The pink vertical line is a known issue particular with your model of Samsung Galaxy Phone.
This happened with a s7 edge I once owned.
I was told the issue is the connection between the display and internal build.
On mine if i gently pressed down on the top RH corner of the screen it faded away.
As i had not dropped my phone and the water indicators had not been tripped the local Samsung Service Centre replaced the display under the 2 year warranty.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-10-2019 05:45 AM
The issue with connection could be your network sim card @Murffy
Perhaps test this by as a process of elimination try it in another phone to see if it works on 4G.
If it does then a Samsung Experience Store or Samsung Service Centre can run a diagnostic on the phone.
The pink vertical line is a known issue particular with your model of Samsung Galaxy Phone.
This happened with a s7 edge I once owned.
I was told the issue is the connection between the display and internal build.
On mine if i gently pressed down on the top RH corner of the screen it faded away.
As i had not dropped my phone and the water indicators had not been tripped the local Samsung Service Centre replaced the display under the 2 year warranty.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-10-2019 11:21 AM
Hey @Murffy as @BandOfBrothers has suggested, the best way to get this looked at is taking the phone to one of our Support Centres to be examined. You can locate your closest one by following this link: https://www.samsung.com/uk/support/service-centre/
29-10-2019 05:34 PM
29-10-2019 05:49 PM
You're very welcome @Murffy
To add sometimes invoking the colour panels and choosing each one in turn can sometimes help.
To invoke the panels key in to your phone app 》 *#0*#
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
02-02-2021 02:18 PM
if the 4g is unstable i think you shold upgrade