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S6 trouble turning on

First Poster

Hi, new to this so sorry if I've posted in the wrong place! 

 

So my s6 died as I was playing a game even though it was at 50% battery life.
It won't turn on and it only responds to the soft reset which is power + volume down but it freezes at the start up screen.


The only other thing that works is power + volume down + home button which is download mode but when connected to the laptop it has trouble recognising the device.


When i put it on charge it doesn't show a battery screen but instead shows the start up screen.

 

Anybody have any idea?

2 REPLIES 2
Superuser I
Superuser I

That's not good @Chris134 

 

If this was my phone I'd visit a Samsung Experience Store or Samsung Service Centre for a diagnostic.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Thanks for the reply

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