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Proxy sensor

First Poster

Hello guys 

 

Please help me 

My proxy sensor isnt working

I have dialed the number to see if any numbers show when i cover the screen however nothing works it just says 0.0 

 

During a phone call the screen doesnt go black 

 

What can i do ? 

5 REPLIES 5
AntS Moderator
Moderator

Hi @Christian6.

 

Which phone do you have? 


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First Poster

Hello 

 

I have the Samsung s7 edge

 

AntS Moderator
Moderator

In Settings > Display, is 'Smart Stay' off? And is 'Keep Screen Turned Off' enabled?


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First Poster
Hello again

I have tried that and it doesnt work
AntS Moderator
Moderator

Has the phone been like this since you've had the it, or after something was changed on it, e.g. an app or software update? 


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