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Problems with My Knox app

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I have a J5 2016 and I have been using my knox without any problem. I just don’t sync because it’s not possible anymore. However Samsung says that it’s possible to use this app.

Now I have this app blocked without having done anything. It just says to go to Samsungknox to solve the problem which is, obviously, impossible.

Is there any way to solve this?

If not, do you know any app that can do the same, because with this phone I can’t download Secure Folder?

Thanks a lot for any help.

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