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Photos turning grey with cloud icon and tick

First Poster

Screenshot_20181204-205424.png

 

Screenshot_20181204-212739.png

 

So I've had to use my s6 again for a while...my photos from my s8 backed up and came onto this phone when j set it up. I tried to move some photos to another album for easier access... but the photos turned grey with cloud icons in. How do I get the photo back. Can't find any photos from my s8 on the drive. HELP!!..

2 REPLIES 2
Superuser I
Superuser I

The cloud icon I assume means the photo is in your Samsung Cloud. 

 

Are you able to perhaps move the photos from.your s8 to your current phone using something like Dropbox. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Screenshot_20181204-205824.png

 

For some reason... all the photos from my s8 came onto this phone... but this phone can't find them in the cloud. And Samsung have my s8 because.of.exessive.overheating. I can't click on the icon or anything... 

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