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Photos turning grey with cloud icon and tick

First Poster





So I've had to use my s6 again for a photos from my s8 backed up and came onto this phone when j set it up. I tried to move some photos to another album for easier access... but the photos turned grey with cloud icons in. How do I get the photo back. Can't find any photos from my s8 on the drive. HELP!!..

Superuser I
Superuser I

The cloud icon I assume means the photo is in your Samsung Cloud. 


Are you able to perhaps move the photos from.your s8 to your current phone using something like Dropbox. 



Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster



For some reason... all the photos from my s8 came onto this phone... but this phone can't find them in the cloud. And Samsung have my s8 because.of.exessive.overheating. I can't click on the icon or anything... 

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