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PUK Not Working Samsung Galaxy 6

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My Galaxy 6 has become pin locked . when I enter the PUK code it is unsuccessful. The provider tells me that it's the device that is the problem. Since I have had this phone there has never been a problem until the morning of 1st June when I tried to access it. Any solutions?

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CarolinaW Moderator
Moderator

Hi @arrowhire! How many times did you enter the code? If the wrong PUK code is entered ten times in succession, your phone will become permanently blocked and unrecoverable, requiring a new SIM card. I'd recommend contacting your network provider once again as the PUK code is a network related issue. Let us know how you get on! :smileyvery-happy:

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