I've had my note 4 for 2yrs and it's still running on version 4.4.4, every time I try to manually software update it just says processing failed. I've cleared the cache and really don't know what to do. Can anyone help me please
Hi @Ann72. If you have access to a computer, Smart Switch can also update phones. This link will provide you with the download file. Just connect your phone to the computer with a USB cable and you will be prompteed if an update is available. Hope this helps!