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Note 4 failed precessing

First Poster

I've had my note 4 for 2yrs and it's still running on version 4.4.4, every time I try to manually software update it just says processing failed. I've cleared the cache and really don't know what to do. Can anyone help me please

Thanks

4 REPLIES 4
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CarlH Moderator
Moderator

Hi @Ann72. If you have access to a computer, Smart Switch can also update phones. This link will provide you with the download file. Just connect your phone to the computer with a USB cable and you will be prompteed if an update is available. Hope this helps! 

First Poster

Thanks I'll give it a go tonight.

CarlH Moderator
Moderator

Let me know how you get on, @Ann72

First Poster

Hi

I couldn't get anywhere with the link but I found out that my phone is rooted.  Has anyone un rooted a note 4? I've watch video's on doing it on you tube but dont want to fudge it up.


@CarlH wrote:

Let me know how you get on, @Ann72



 

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