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No audio through Bluetooth headphones

First Poster

Hi guys.

 

I've successfully paired 2 sets of Bluetooth headphones. This shows on the TV as being selected as the current audio option and the little equaliser icon shows movement. When i move through the menu the sound DOES come through the headphones again indicating everything is set up correctly however the programs i chose on a sky don't have audio. 

 

What could i be doing wrong?

 

Cheers

5 REPLIES 5
First Poster

No one?

AndrewL Moderator
Moderator
Hi @marc-knuckle

Please can you confirm the model number of your TV along with the make and model of your Bluetooth headphones, and I will look into this for you.
First Poster

The tv is ue55ks7000u

 

The headphones are a generic one from Amazon and aftershokz a5500

AndrewL Moderator
Moderator
Thanks, @marc-knuckle

Can you start by enabling pairing on your Bluetooth headphones and going to Settings > Sound > Expert Settings > Wireless Speaker Manager > Bluetooth Audio Devices > Select the headphones from the available devices list.

Similarly, go to Settings > Sound > Speaker Select and see if you can set your headphones as the audio output for the TV. This should work, however if not then I'd recommend checking your Sky box settings to see if there are any options available regarding audio output.
First Poster

Cheers. As i mentioned i did that and successfully paired both. They then produced the sound from the menus when moving around the tv's menu but it's just the audio from programs and similar that didn't come through.

 

I'll try the sky settings.

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