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No Samsung Pay app

First Poster

I have a Galaxy A3 2017 SM-A320FL

I would like to set up Samsung Pay on it, but there is no app for it loaded. I thought it was supposed to be preloaded?

Whats worrying is if I go to Play Store and try to install it, I get the message "Your device isn't compatible with this version" I am on Android 8.0.0

8 REPLIES 8
Superuser I
Superuser I

Which country are you in @KeithR  ?

 

I assume the phone isn't rooted ?

 

You can see if Knox has been tripped by downloading the phoneinfo app from Playstore and check that Knox shows as 0x0

 

Who supplied the phone to you ?

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Thanks for your speedy reply BandOfBrothers.

 

I am in UK, not rooted. Never heard of Knox, but will give it a go.

I bought the phone off eBay. Brand new unopened in a sealed box which I still have.

 

 

 

Superuser I
Superuser I

Hi @KeithR 

 

You're very welcome. 

 

It could be that the phone you have then if off Ebay is a grey import not intended for the UK market hence the issues with Samsung Pay.

 

For example a while ago I wanted the Samsung Note Fe and would have needed to import it and thus Samsung Pay could have been an issue.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

So, if it is a grey import, does that mean there is a hardware (unfixable) or software (fixable?) deficiency?

Highlighted
TracyR Moderator
Moderator

Hey @KeithR 

 

The hardware and software differs on phones purchased in the UK/EU and outside in other regions. 

The incompatibility with your phone and Samsung Pay isn't something that would be fixable.

 

 

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First Poster

ok thanks TracyR

Lesson learned - eBay perhaps not best place for the unwary to buy a phone!

I naively thought the model number defined its features.

First Poster

Just checked in settings, and the model number shown is SM-A320FL which according to Wikipedia is for Europe. Am I missing something here?

TracyR Moderator
Moderator

Drop me a private message with your Serial Number and IMEI and I'll check on my system. 

I won't be able to see the exact country, but I'll be able to see if it's EU or Non EU

 

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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