I preordered the special galaxy s8 promotion that came with mobile care light for free. The packaging doesn't acknowledge that my device has mobile care light. How can I redeem it?
I have called this number, and they state that their service is only for taking excess payments from people, they do not administer the insurance, or know anything about the paperwork.
I bounght my S8+ from the Samsung site and the the free insurance was included on my invoice, but no info as to how or where to redeem it.
We'd recommend speaking to our Online Shop Team about this, they'll be able to provide you with more info.
Their details can be found here, just scroll down the page.
Let us know how you get on. :smileyhappy:
I followed the link you provided and used the online email form and I got a response back (more than 48 hours later) asking me to contact the oneline shop directly.
I JUST DID! How can the oneline shop contact me advising to contact the online shop?
Your customer service is awful and your internal communications are a joke.
It is not a customers problem that your internal structures are too siloed and you do not have even the most basic of processes to pass information between "departments" - when will you learn that "Samsung" is just that to a customer - we do not care and should not be impacted by how you wish to carve up internal responsibilities.