22-04-2017 11:33 PM - last edited 22-04-2017 11:33 PM
I preordered the special galaxy s8 promotion that came with mobile care light for free. The packaging doesn't acknowledge that my device has mobile care light. How can I redeem it?
23-04-2017 04:31 PM
bump
24-04-2017 04:44 PM
Hi @AliRAS.
We have a dedicated team in place to look after these queries. They can be contacted on 0800 4970608.
26-04-2017 02:13 PM
I have called this number, and they state that their service is only for taking excess payments from people, they do not administer the insurance, or know anything about the paperwork.
26-04-2017 02:43 PM
Hi @RicoPicoUK.
Can you confirm for us which retailer you made the pre-order with? Us moderators will look into this further for you guys.
26-04-2017 03:22 PM
I bounght my S8+ from the Samsung site and the the free insurance was included on my invoice, but no info as to how or where to redeem it.
26-04-2017 03:35 PM
Thank you.
26-04-2017 03:52 PM
26-04-2017 05:53 PM
Hey All!
We'd recommend speaking to our Online Shop Team about this, they'll be able to provide you with more info.
Their details can be found here, just scroll down the page.
Let us know how you get on. :smileyhappy:
04-05-2017 05:59 PM - last edited 04-05-2017 06:01 PM
I followed the link you provided and used the online email form and I got a response back (more than 48 hours later) asking me to contact the oneline shop directly.
I JUST DID! How can the oneline shop contact me advising to contact the online shop?
Your customer service is awful and your internal communications are a joke.
It is not a customers problem that your internal structures are too siloed and you do not have even the most basic of processes to pass information between "departments" - when will you learn that "Samsung" is just that to a customer - we do not care and should not be impacted by how you wish to carve up internal responsibilities.