Support

Open search

New phone troubles

First Poster

Recently purchased the samsung s9 changing from an iphone managed to do the set up fairly easy didn't like my videos from photos + previous whats app messages but apparent from that everything ok but now my emails have stopped working checked and it all synced.  I get notification noises but no notification on apps google photos keeps closing and sometimes when I click on gallery no photos are there close it open again + photos all back.  I have turned power off soft rebooted HELP! Is it me or is there something faulty with the phone 

Thank you Lorna 

1 REPLY 1
Superuser I
Superuser I

Hello @Loobyloo1

 

In regards to your email is this happeing all tbe time everywhere you go ?

 

I just want to clarify if it's mobile signal / data connection that maybe the issue.

 

If not then I would suggest to delete your account from the phone and go into Settings-Apps-email-Storage-Clear Cache and Data. 

 

Then re input your email account details. 

 

You could also try another email app. 

 

In regards to the phone then a Samsung Service Centre or Samsung Experience Store will be able to help or go back to the place that supplied the phone for a diagnostic and hands on support. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Top Liked Authors