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NOTE 8 Screen washed out

First Poster

Hi,

I bought my NOTE 8 one moth ago.
And yesterday my screen seemed to have broken...
It just happened while I was on the screen, there was no drop or hit.

The screen went green, lost all color and contrast, it seems almost like white with some green color.
I've tried everything. Cache partition wipe, factory reset, etc. Nothing works.

The strange thing is that the Always On screen works like always, screen is fine. But when I wake up the phone it goes green again.

It happened few days after I updated from android 8 to android 9.
Any idea how to fix it?

 

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3 REPLIES 3
Superuser I
Superuser I

A factory reset is pretty much as far as you can go with trying to resolve an issue @-Zaka- 

 

This isn't probably the issue but can you remove any theme or 3rd party launcher etc you maybe using and put the phone in Safe Mode which disables any downloaded apps and leaves the stock ones working to see if this helps.

 

That said from your photos it looks hardware based issues. However I'm not an authorised engineer. 

 

My advice is to seek support from a Samsung Experience Store or Samsung Service Centre who will run a diagnostic test as long as the phone hasn't had a drop or the water sensors have been tripped or the phone rooted.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Yes it seems like an hardware issue. Even in recovery mode and start up the screen is green.

 

Oddly enough, this morning while the alarm clock was ringging the screen suddlen returned to normal...

I guess it will happen again and it will change to green, maybe a conection or something is loose...

Highlighted
Explorer
Hi, Mate!

If there's an issue with the display and you would like to know if it is a hardware issue or software. Please do a service test or hardware test in your phone.

To run a service test on your device.
1. From the phone dialler, enter *#0*#.
2. Select RED, and then tap the screen.
3. Select GREEN, and then tap the screen.
4. Select BLUE, and then tap the screen.
5. Select BLACK, and then tap the screen.

If it stuck and you're unable to exit, please restart your phone by holding the power + volume down button for 6 seconds.
If issue still persist in colors, please perform reset (since you already performed the reset and issue still persist, it means that the issue is on the hardware)

Resolution would be is to have the device inspected and repaired by Samsung engineers.

Thank you!
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