After contacting support and receiving service that did nothing to solve the problem (the attendants didn't even know what the problem was, they provided divergent instructions and eventually impossible how to change security settings without me being able to validate the default). I decided to follow the posts advising the reboot. I did a brief backup (my fingerprints still worked) and waited for the battery to run out (I preferred this option to hard reboot). After restarting it, the default is recognized again (remembering that I had enabled Safe Boot) and is working normally. My Samsung account was in sync but Remote Unlock was not enabled. Extremely disappointed with Samsung! Hard Reset is not an accepted solution for this problem!!!!!
I just had this problem last night, my phone got out af batteri and when I had charged it I could not get in to it, just says "wrong pattern, try again", I cant turn it off because I need the pattern for that and I can´t use my fingerprint since I need pattern after restarting. I have samsung account and went to "find my mobile" from this link and found the "unlock my phone" procedur but after I run it I just says "something went wrong, the remote unlock is off" so I still have locked phone. What can I do now? I have 60% left of battery, should I try to let it die again and see if it works after that?
OK, I found out how to soft reset the phone, by this link and the phone then finally turned off and on again and now the pattern worked - Now I am going to turn on the remote unlock thing
I just did a soft reboot, held the turn off button and the turn down volume button for about 10 sec or until it turend off and it did not ask for the pattern, then when I turned it on again it worked