21-10-2019 12:38 PM - last edited 21-10-2019 12:40 PM
I have a S8 (bought new) for long time, and today, sundely Pattern lock stop working always says "Incorrect Patter Draw". I'm pretty sure I'm doing it correctly, as it is the same I have on other device. Consider this:
Solved! Go to Solution.
15-01-2020 05:47 AM
15-01-2020 10:25 PM
Updating:
After contacting support and receiving service that did nothing to solve the problem (the attendants didn't even know what the problem was, they provided divergent instructions and eventually impossible how to change security settings without me being able to validate the default). I decided to follow the posts advising the reboot. I did a brief backup (my fingerprints still worked) and waited for the battery to run out (I preferred this option to hard reboot). After restarting it, the default is recognized again (remembering that I had enabled Safe Boot) and is working normally. My Samsung account was in sync but Remote Unlock was not enabled. Extremely disappointed with Samsung! Hard Reset is not an accepted solution for this problem!!!!!
17-01-2020 11:32 AM - last edited 17-01-2020 11:35 AM
I just had this problem last night, my phone got out af batteri and when I had charged it I could not get in to it, just says "wrong pattern, try again", I cant turn it off because I need the pattern for that and I can´t use my fingerprint since I need pattern after restarting. I have samsung account and went to "find my mobile" from this link and found the "unlock my phone" procedur but after I run it I just says "something went wrong, the remote unlock is off" so I still have locked phone. What can I do now? I have 60% left of battery, should I try to let it die again and see if it works after that?
17-01-2020 11:34 AM - last edited 17-01-2020 11:35 AM
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17-01-2020 11:50 AM
I think Remote Unlock (if you had enabled it before) won't work as this protection is appearing before the phone is able to be reachable through internet. 😞
17-01-2020 11:57 AM
OK, I found out how to soft reset the phone, by this link and the phone then finally turned off and on again and now the pattern worked - Now I am going to turn on the remote unlock thing
17-01-2020 12:08 PM
Wow... nice that it did work after restart.
Attention, that this may not be reproduced for everyone.... lets see.
17-01-2020 02:30 PM
19-01-2020 10:11 AM
19-01-2020 01:53 PM
I just did a soft reboot, held the turn off button and the turn down volume button for about 10 sec or until it turend off and it did not ask for the pattern, then when I turned it on again it worked