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Apprentice

I have just upgraded my A3 to a newer version. I used Smart Switch to transfer all my files but even though My Music was ticked and both phones synched My Music is not on the new phone

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Apprentice

Hello Bades 1978,

This is the solution I stumbled across.

 

Plug phone into computer

Open Windows Media Player

Drag albums to synch to A3

Downloaded the Samsung Music app which I'd fluked upon and the rest is history

 

Thank you for your help and interest and as a footnote not even the Samsung help team had thought of the above

View solution in original post

6 REPLIES 6
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Superuser I
Superuser I

Hi do you know if the music is DRM protected?

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Apprentice

Hi Bades 1978 and thank you for replying. I'm afraid i don't know if the music is DRM protected and I don't believe I would have made the effort to do so. I've also checked Applications / My Files

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Superuser I
Superuser I

was just a thought a couple of ways to get around it, (As long as not from itunes)

 

  1. Move songs to a SD card then change phone and move them from SD to phone.
  2. Preform a Samsung cloud back of just the music files (making sure to use the same Samsung account on both phones) and restore them on new phone.
  3. Try backing up music via a pc using the Smart switch software.

Let me know how it goes.

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Apprentice
Thank you very much Bades 1978. I'll let you know although it may not be this week
Highlighted
Apprentice

Hello Bades 1978,

This is the solution I stumbled across.

 

Plug phone into computer

Open Windows Media Player

Drag albums to synch to A3

Downloaded the Samsung Music app which I'd fluked upon and the rest is history

 

Thank you for your help and interest and as a footnote not even the Samsung help team had thought of the above

View solution in original post

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Superuser I
Superuser I

That is really good you have it sorted out thanks for keeping me in the loop. 

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