10-06-2019 09:30 AM
My Samsung Galaxy s8 plus has been doing strange things for a while now but just recently it decided to lock me out of signing into my phone on my Google account so I can't update apps or view my photos or download things from my drive. It also locked me out of my Yahoo email and basically any important account apps. It corrupted a bunch of my data and I don't know what to do. I can't even log out of my accounts so that when I factory data reset my phone I won't lose all of my data and content due to the fact it hasn't been backing up since it can't log into my Google account. Please HELP!!
11-06-2019 05:28 AM
Can you log into your accounts using another Samsung phone just as a process of elimination.
A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone itself @Clauren
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
12-06-2019 06:53 PM
Yes it's only this device