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J3: my emails have stopped coming in

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New Member

Hi ,i have a J3, my emails have stopped coming in, in email setting it says Master sync has been disabled, when I tap the email add the green bar is on, but still says disabled. I have turned off phone, I have removed battery, but to no joy ?

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Moderator
Moderator

Hi @IDontknowit. :smileyhappy:

 

Swipe down your Notification bar from the top:

 

J3_01.JPG

 

Pres 'Edit' and you should get this:

 

J3_02.JPG

 

To turn on the Master Sync make sure 'Sync' is highlighted.

 

Let us know if this allows your emails to come in now.


 Say "Hello!" to the Community in The Introduce Yourself Thread.


View solution in original post

3 REPLIES 3
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Moderator
Moderator

Hi @IDontknowit. :smileyhappy:

 

Swipe down your Notification bar from the top:

 

J3_01.JPG

 

Pres 'Edit' and you should get this:

 

J3_02.JPG

 

To turn on the Master Sync make sure 'Sync' is highlighted.

 

Let us know if this allows your emails to come in now.


 Say "Hello!" to the Community in The Introduce Yourself Thread.


View solution in original post

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Voyager

 Hello @IDontknowit, just following up on whether the troubleshooting has worked! Has your issue been resolved yet? Please let us know Robot Happy

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New Member

My emails last sync was 2nd april ive had no emails since my sync sign is highlighted so what else can i look for.

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