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How do I do a soft reset on my Samsung Galaxy Note 10.1?

First Poster

I still use my ancient Galaxy Note 10.1 regularly but 2 days ago my screen went blank and refuses to respond

CarlH Moderator

Hi @Balanair. If you place your Note on charge for 15 minutes and then hold the 'Power' button and the 'Volume Down' button, both together for ten seconds, does your screen come on?

First Poster

Sorry for the delay in replying, carlH. Yes. I tried that. No success

AndrewL Moderator
Hi @Chingi39

Does the tablet recognise the charger when you plug it in? (Does a battery symbol appear on screen to show that it's charging?) If not, do you have access to another compatible charger that you can try to see if the problem persists?
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