Support

Open search

How can I connect to 4G when Wifi is turned on

Highlighted
SOLVED
First Poster

Currently, I am experiencing the disconnection with 4G when I turned on the Wifi?

If anyone know please kindly let me know.

 

Many thanks.

 

Chris

1 ACCEPTED SOLUTION

Accepted Solutions
Explorer

Hi Chris,

 

The phone will prefer to use wifi over mobile data as most users have a data limit with their networks whereas wifi usually has a much higher limit or is unlimited. On top of this the wifi networks in our homes are often stronger and more stable as the connection is being broadcast from within our homes as opposed to mobile data which comes from a mast somewhere in your town.

 

If you are one of the lucky few where  your mobile data stronger than wifi and you want the phone to utilise the best method available then there is a setting you can turn on.

In your wifi network list you will have an option button, here you will find "Smart Network Switch". This will choose wifi or mobile data depending on which is the best.

 

With "Smart Network Switch" enabled please be careful and watch for excessive data usage, there is a data limiter option within the settings menu to help you to monitor it.

 

Hope this help you out Chris, hit the Kudos button if you found this useful. :heart:

 

Adam

If you find this useful, please hit the like button :-)
1 REPLY 1
Explorer

Hi Chris,

 

The phone will prefer to use wifi over mobile data as most users have a data limit with their networks whereas wifi usually has a much higher limit or is unlimited. On top of this the wifi networks in our homes are often stronger and more stable as the connection is being broadcast from within our homes as opposed to mobile data which comes from a mast somewhere in your town.

 

If you are one of the lucky few where  your mobile data stronger than wifi and you want the phone to utilise the best method available then there is a setting you can turn on.

In your wifi network list you will have an option button, here you will find "Smart Network Switch". This will choose wifi or mobile data depending on which is the best.

 

With "Smart Network Switch" enabled please be careful and watch for excessive data usage, there is a data limiter option within the settings menu to help you to monitor it.

 

Hope this help you out Chris, hit the Kudos button if you found this useful. :heart:

 

Adam

If you find this useful, please hit the like button :-)
Top Liked Authors