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Headphone jack not working

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First Poster

I have a5 2017 i tried to plug the headphone but the sound its keep coming out of the phone it self not of the headphone any suggestions of this problem please and i tried another headphone and it didnt work

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Explorer

Sounds like you have a hardware issue there....

 

Did you also test in loopback mode? Phone > Dialer > *#0283#

 

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

 

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

Current device : Note 10 5G
Samsung Support Centre
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/

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8 REPLIES 8
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Superuser I
Superuser I

Can you look in the headphone port to see if any debris is in there. Shine a torch in. 

 

If none then try a soft reboot by turning the phone Off and On. 

 

If no joy then a Samsung Experience Store or Samsung Service Centre location can help too via a diagnostic on it. 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

Highlighted
Explorer

Sounds like you have a hardware issue there....

 

Did you also test in loopback mode? Phone > Dialer > *#0283#

 

Whatever you do don't start poking anything into the port as your device should still be covered by 2 year warranty and you don't want to invalidate.

 

Drop in to or contact your nearest Samsung Support Centre for a fix if issue persists.

Current device : Note 10 5G
Samsung Support Centre
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/

View solution in original post

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First Poster

Thanks for the reply 

And yes i think its hardware issue 

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New Member

Hi i have this problem but difrannce is when i put headphone in jack port its not working and when i eestart the phone headphones are working and when i unplug them it looks like the jack still is in port and my speakers not working till i restart the phone again

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Observer

I've got the s10e and I cant get the phone hacked to work either. Tried another pair from 7edge but no joy. Returned to brand new ones never used supplied with phone 4 weeks ago. Any ideas

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First Poster

My Samsung A20 headphone jack stopped working 

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Observer
Loopback test worked perfectly.. thanks
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Observer
Loopback test did the trick for me.. thanks for the help..
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