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Headphone button not working

SOLVED
Apprentice

Samsung A5 2017

The button on my headphones stoped working after phones system updated a few weeks ago. (Button not able to start/stop music any longer)

Wondering if it is a bug with the Samsung software or that the button must be "re-activated" somehow?

 

This thread problem is solved, if the solution did not work for you,  it is probably that your problem is similar but not the same, you should rather create a new thread as it is unlikely that anyone will add more alternative solutions to this one, as they should not mix in solutions not related the original problem.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Apprentice

So I solved my issue the following way:

1. Restart.
Did not work.


2. Uninstalled all apps that would playback music / use the button to start/stop anything. (For example Spotify)
Restart.
Install the apps I wanted.
Restart.
Worked!

Note that I also cleaned out the jack socket in the phone, lots of dust and stuff gets trapped in there.

View solution in original post

32 REPLIES 32
Highlighted
Superuser I
Superuser I

As a process of elimination to rule out the phone or earphones can you try your set in another phone and your set in another phone. 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

Highlighted
New Member

@Cammolele wrote:

Samsung A5 2017

The button on my headphones stoped working after phones system updated a few weeks ago. (Button not able to start/stop music any longer)

Wondering if it is a bug with the Samsung software or that the button must be "re-activated" somehow?


Same thing happened to my phone as well. After updating the sofware none of my headset controls are working. I mean i can listen to music nd stuffs using the earphone but the mic and button won't work . I tried with 4 earphones . None of the earphones controls work . I even used the earphones on another phone nd it work on that phone but not on mine .Even my selfie stick doesn't work .plz helppp !!! 😭😭😭 what can i do?? 

My phone is samsung a7 2016 btw 

Highlighted
First Poster

Headphone buttons ( Volume Up, Volume Down and Play/Pause ) not working on my s7edge after updates. i have tried many headphones on my phone but nothing works . i have tested my headphone on other mobile phones and the buttons are working fine.

Samsung ! Please take it seriouse  

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First Poster

I also have the same issue since running an update this past weekend. No functions are working on earphone buttons and the mic seems to be disabled so I'm not able to make calls from earphones/headsets. This is a big problem for me, please fix asap...

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Voyager

Hi all!

 

Are you still experiencing issues with the functions on your earphones? If so, have a go at putting your phone in Safe Mode, steps on how to do this can be found here along with more information about how it can help.

 

Do let us know how you all get on, we're happy to assist further!  :womanhappy:

 

 

Highlighted
Apprentice

So I solved my issue the following way:

1. Restart.
Did not work.


2. Uninstalled all apps that would playback music / use the button to start/stop anything. (For example Spotify)
Restart.
Install the apps I wanted.
Restart.
Worked!

Note that I also cleaned out the jack socket in the phone, lots of dust and stuff gets trapped in there.

View solution in original post

Highlighted
Voyager

Great tips there too, @Cammolele glad it worked out for you. :womanvery-happy:

 

 

Highlighted
First Poster

@Cammolele wrote:

So I solved my issue the following way:

1. Restart.
Did not work.


2. Uninstalled all apps that would playback music / use the button to start/stop anything. (For example Spotify)
Restart.
Install the apps I wanted.
Restart.
Worked!

Note that I also cleaned out the jack socket in the phone, lots of dust and stuff gets trapped in there.


I dont think its the solution as i have factory reset my phone but didnt worked 

Highlighted
New Member

Hi,

 

I have same problems. I can hear music or calls but can't control volume through headphone controls or other person can't hear me. I have tried all posible things i can do but can't find any solution. Tried different headphone. It just started about a week ago. Any help please

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