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Galaxy s7 update

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I have a Galaxy J5 and it is trying to update the software. I am on Andriod 6.0.1 but I don't know what it trying to upgrade to. Anyway it downloads okay and then restarts a couple of times I think but then comes up with a message to say install failed. It also says that it wants to send the error log. 

So can anyone help with why it is failing or how I can access the error log so I can see what is oging wrong.





KellyM Moderator

Hey @xh28,


Just to confirm, do you have the Galaxy S7 or Galaxy J5?



Can you use your phone as normal after the update has failed? If so, we recommend downloading Smart Switch to backup your data and check for the update manually.

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