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Galaxy s6 software fault

First Poster

HI,  really need help so I have a galaxy s6 and ever so often it will turn off go to a lighting bolt like it's starting to chare but never turns on I have to do a hard reset while on charge it asks if I would like to add new software, I cancel to restart the phone and turns on but no its starting turning to straight back off and repeats what I said. Thanks

Superuser I
Superuser I

That’s not right @JAMESJAY946 :(


If this was my phone I’d try first shutting the phone down and then from a set series of button presses to enter the phones file system clear the systems cache. 


If that didn't work then Back-Up and Factory Reset. 


If no improvement then have a diagnostic run on it from a Samsung Service Location / Samsung Experience Store. 


Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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