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Galaxy S8 Camera Glitch in Low Light

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Apprentice

Screenshot_20191204-164721_Video Player.jpgThis is my screenshot from video

 

20191204_164706.jpgThis is normal picture

As you can see when i turn on camera in low light its pretty good but when i change to video mode its really weird. Why is this happening? Is this normal or just bug in my system?

12 REPLIES 12
TessM Moderator
Moderator

Hey @Aleksandar5533 ,

 

that is odd! Are you able to tell me if this is only happening in low light conditions? What software version is the phone currently running on and are all the apps up to date? 

Apprentice

It only happens in low light and it only happens on video, on picture is all normal. Im using Android 9 and all apps are updated.

TessM Moderator
Moderator

Thanks for that @Aleksandar5533 .

 

Is this happening in the rear and/or front camera? Can you try to take a video in the same light conditions using a third-party app camera (for example WhatsApp or Instagram) to see if the issue persists? 

Apprentice

Its happening to a rear camera. And using third party camera is better than using factory app. I installed random camera app and it takes better video in low light than factory camera app.

TessM Moderator
Moderator

Have you tried any other video mode to see if the issue persists? 

Apprentice

Oh wow i didn't noticed this. The problem is only in video mode. Slow Motion and Super Slow Motion are working normally in low light.

TessM Moderator
Moderator

Thanks for confirming that. Have you tried a Soft Reset @Aleksandar5533 ? If you haven't done so hold the Power and Volume Down buttons until the phone restarts. Let us know how you get on.

Apprentice

Nope, i restarted it multiple times and its still not working. I just hope its just software problem that is easily fixable.

TessM Moderator
Moderator

How long have you been experiencing this issue, @Aleksandar5533 ? have you tried to run the phone in Safe Mode to see if the issue is still occurring? You can find all the steps to do this here.

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