Support

Open search

Galaxy S6 Gallery crashes when using Smart View

Highlighted
SOLVED
First Poster

Hi,

 

I can connect my Galaxy S6 to my Samsung TV via Smart View with no problems. However, when I'm connected, as soon as I select a photo in my gallery on my phone, I get the "unfortunately Gallery has stopped working" message on my phone. When I'm not connected to the TV via Smart View, the gallery works fine.

 

I've seen a few issues around Smart View, Gallery crashes etc, but not my exact situation so I've not been able to located how to sort it out.


Thanks for any help you can give.

 

John

1 ACCEPTED SOLUTION

Accepted Solutions
First Poster

Thanks AntS. It seems the Android 7 update, which has arrived on my phone since I posted about the issue, has fixed the problem.

 

Regards,


John

3 REPLIES 3
AntS Moderator
Moderator

Hi @thebanksman.

 

Any troubleshooting you've tried so far, e.g. clearing the cache and data from both the Smart View and Gallery apps?


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.


First Poster

Thanks AntS. It seems the Android 7 update, which has arrived on my phone since I posted about the issue, has fixed the problem.

 

Regards,


John

AntS Moderator
Moderator

No worries - and glad to know it's now working for you, John! :robothappy: :thumbsup:


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.


Top Liked Authors