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Galaxy J5 stopped charging

First Poster

Hello, my Samsung galaxy J5 has suddenly stopped charging and comes up with a message along the lines of “please make sure you are using an official Samsung charger or charger is connected properly. Then when it died i tried to charge it but just comes up with a yellow triangle and a line through the battery in the middle of the screen. Can anyone help me? I’ve looked around but can’t seem to find much.

3 REPLIES 3
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Superuser I
Superuser I

Can you use a torch to see if there is any lint etc in the charging port.

 

If so remove it carefully but don't use pressurized air.

 

A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone.

 

I assume it's not been dropped or any of the visible water indicators haven't been tripped.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hello,

i have cleaned out the charging port, it started charging so I left it to charge then about 20 minutes later it randomly stopped again. Before it wouldn’t charge at all which is weird.

Superuser I
Superuser I

Ok.

 

Perhaps try another charging brick and cord.

 

If that fails then please think about my advice to see help via Samsung.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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