Open search

Galaxy J3 screen is black and white

New Member

I turned my galaxy j3 off today for the first time since I received it in September 2016. When I turned it on again my screen is black and white and I cant use any of my apps apart from messaging. A message keeps coming up saying Google Play Services has stopped. Does anyone have any suggestions as to why this is and how I resolve this problem. 


Thank you.

AntS Moderator

Hello Christine! :smileyhappy:


Are you able to try this? Apps > Settings > Applications > Application Manager > All > Google Play Services, and then Clear Cache and Clear Data. 


 Say "Hello!" to the Community in The Introduce Yourself Thread.

Top Liked Authors