21-07-2019 08:34 PM
Historical emails not loading and cannot access folders from my phone. Have tried several things but just not loading. So infuriating!
21-07-2019 08:46 PM
Hi @Nessa2209. Can you tell me which Android version you're currently running? Which folders aren't loading?
22-07-2019 07:43 PM
Samsung J33OFN. Thanks for trying to help
22-07-2019 07:44 PM
Folders from my hotmail account and historical emails.
23-07-2019 10:01 AM
Thanks @Nessa2209. Are you using the stock email app or one that's been downloaded from the Play Store? Have you tried removing and then re-adding your account?
23-07-2019 08:50 PM
I use the Samsung app for my hotmail account and have the outlook app for my outlook account. I have tried deleting my hotmail account and re-adding, but still no historical data available to view other than my daily emails that come in. Am wondering if it might be because they are both Microsoft accounts and the 2 are not able to work properly on the device? I recently added the outlook account and maybe that is the problem?!
30-07-2019 11:11 AM
02-08-2019 10:00 AM
Thanks for responding. Yes tried that and nothing in any of my folders on phone. I have the app on my iPad and everything is there as it should be. It’s a mystery!!