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Galaxy 7axis

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New Member

We have a Samsung galaxy 7 axis, works fine In the UK but no service on holidays. Same Virgin SIM as my phone which is fine in Europe. .Have noticed in settings, about device, my phone number "not available". 

Model is ' Smg 8th,  Android version 7.

Any help 

 

2 REPLIES 2
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@Telalgar wrote:

We have a Samsung galaxy 7 axis, works fine In the UK but no service on holidays. Same Virgin SIM as my phone which is fine in Europe. .Have noticed in settings, about device, my phone number "not available". 

Model is ' Smg 8th,  Android version 7.

Any help 

 


@BandOfBrothers: suggested a solution here : my-phone-number-unknown

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Superuser I
Superuser I

Hi @Telalgar 

 

This is possibly more to do with your roaming options that Virgin Mobile provide.

 

It's possible that roaming hasn't been properly activated for your contract or Virgin don't have roaming partners where your visiting or the network your latching to has fringe coverage / not spots or was having mast issues / congestion issues.

 

Sometimes going into the networks connection settings and choosing another network may help when abroad.

 

Unless some type of setting connected to roaming within the phone is causing this my thoughts are it's at the networks end.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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