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G7 GMAIL HELP NEEDED

First Poster

Screenshot_20190205-183534_Samsung Experience Home.jpgThis keeps opening and will not let me access my gmails. Please any help would greatly be appreciated

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AntS Moderator
Moderator

Hi @Elyse

 

Is this a Galaxy S7 you've got?

 

If so, do you know which Android version it's on? (Settings > About Device  > Software Info.) And have you tried clearing the data and cache from the Gmail app? 


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First Poster
Yes it is a Galaxy S7, it is currently Android 8.0.0, and it will not let me clear the data, but i was able to clear the cache.
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TracyR Moderator
Moderator

Did clearing the cache help you, @Elyse 

 

Is the Clear Data option greyed out?

 

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First Poster

Did clearing the cache help you, @Elyse 

No

Is the Clear Data option greyed out?

Yes

TracyR Moderator
Moderator

Thanks for confirming.

 

Are you able to uninstall the app and install it again?

 

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First Poster

No

First Poster

Any solution yet please?

AntS Moderator
Moderator

@Elyse : It's odd that the data option is greyed out. Assuming that you're unable to update to the latest version of the Gmail app, then you could try a data backup and factory reset and/or visiting your nearest Samsung Support centre for them to take a closer look at what's going on for you.


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